Smarter Compliance, Faster Onboarding

Customer Context

A leading wealth manager with £10+ billion in assets under management (AUM) faced mounting pressure to streamline client onboarding. As a regulated institution, the firm must conduct rigorous Source of Wealth (SoW) reviews for every new high-net-worth client. Without additional headcount the output of this process is lacking consistency and SLAs were hard to meet so they were looking for a solution.

The Challenge

• Multiple handoffs between client service and compliance created delays.
• SoW reviews required extensive manual drafting and validation.
• Narratives were inconsistent across onboarding cases.
• Heavy reliance on desk research increased time burden.

The Solution:

Palindrome designed and deployed an AI-powered compliance automation platform that transformed how Source of Wealth reviews are performed:

• AI-Powered Review & Validation
  The system ingests draft SoW documents and onboarding meeting notes, systematically validating them against compliance frameworks. Instead of relying on manual cross-checks, the AI ensures every required field is addressed and highlights gaps instantly.
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• Standardised Narratives with Audit Confidence
  Using firm-approved templates, the platform generates clear, structured SoW narratives. This guarantees that every case file is consistent, complete, and audit-ready, removing the variability introduced by individual reviewers.
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• Automated Intelligence Gathering
  The solution conducts desk research across reliable public sources to verify client information. By automating this background work, compliance officers save hours of manual searching while improving the breadth and reliability of validations.
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• Seamless Workflows Across Teams
  Palindrome re-engineered the review process to streamine work between client service and compliance. Cases now flow through a single  workflow, reducing handoffs, delays, and errors.
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Together, these capabilities enabled the wealth manager to move away from fragmented, manual reviews toward a scalable, automated model that delivers both efficiency and stronger compliance assurance while avoiding increasing headcount.

AI Efficacy

When benchmarked against human reviewers, Palindrome AI demonstrated:

• 92% accuracy in identifying missing information flagged by humans.
• In many cases, flagged issues humans overlooked.
• 100% format consistency, eliminating reviewer-to-reviewer variability.

Business Impact

• The solution is estimated to drive 25% faster onboarding
• Fewer handoffs, improving collaboration between compliance and client service.
• Standardised, audit-ready SoW documentation, strengthening compliance assurance.
• Higher productivity, enabling compliance teams to focus on judgment-heavy tasks.
• Improved client experience, with faster and smoother onboarding.

Client Testimonial

“I can tell you the team here are impressed and really enjoy working with you guys. Seriously, we’re genuinely excited.” – Head of Change Management